For step-by-step product support, visit
Interactive Troubleshooting and Repairs.
Try one or more of the following
Camera does not
Remove battery and verify that it’s the correct type, then
Insert a charged battery.
Place the camera on a Kodak EasyShare camera dock (sold
separately), then try again.
Connect the camera to a Kodak 5-volt AC adapter (sold
separately), then try again. See
for more battery
Camera does not turn off
and the lens does not
Camera buttons and
controls do not function
Lens does not extend when
camera turns on or does not
Confirm that the battery in camera is charged.
Turn camera on and off again.
Lens doesn’t extend in Favorites.
If problem still exists, get help (see
EVF/LCD screen is black or
does not turn on
Remove the lens cap.
Push the EVF/LCD toggle button to change display.
Press any button to restore the EVF/LCD from power off.
In Review, a blue or black
screen is displayed instead
of a picture
Transfer the picture to the computer.
Transfer all pictures to the computer (see
Take another picture. If problem still continues try internal
memory and/or another memory card.
Pictures remaining number
does not decrease after
taking a picture
Continue taking pictures. The camera is operating normally.
(The camera estimates the number of pictures remaining after
each picture is taken, based on picture size and content.)